Quality policy
Al Fursan United Tourism Accommodation Company seeks to be a leader in its field of work, through its commitment to the following:
First: Strategic directions for quality
- To rise to the level of customer requirements and expectations.
- The effective application of quality management systems, so that quality becomes an essential part of the daily practices of all activities.
- Providing a work environment that encourages giving, creativity, and initiative, in order to serve continuous improvement.
- Implementing comprehensive training programs through outstanding competencies.
- Contributing to building and consolidating the distinctive cultural identity of the religious tourism sector.
- Applying the latest methods and modern techniques.
- Full compliance with all legislation, laws and regulations in force in the Kingdom of Saudi Arabia.
Second: The company's commitments to achieving quality goals
To achieve the company's goals and make them a tangible reality, the company is committed to the following:
- Continuous training, development and qualification to raise the efficiency of its staff.
- Adopt and utilize the suggestions and ideas of the employees.
- Providing a suitable and safe working environment.
- Activating the principle of partnership and effective contribution.
- Adopting diverse communication channels with internal and external clients, ensuring a rapid and positive response to changing requirements.
Third: Quality Management System
Al Fursan United Tourist Accommodation Company is committed to implementing and developing a quality management system in accordance with the requirements of the international standard ISO 9001:2015, through:
- Self-monitoring and administrative follow-up.
- Periodic review of quality objectives.
- Regular review of the quality policy in parallel with the continuous improvement plan, to verify its continued suitability and to continuously improve the effectiveness of the quality management system application.
